Call Log Templates

Download these 10 Free Call Log Templates to help you create your own Phone Call Log easily and quickly.

The customer service Call Log is the record showing the list of calls from clients to the company. The Call Log form should be filled out by the customer service representatives after they receive a complaint or when the customers contact them. The Call Log should be kept open until the customer’s complaints are resolved and the customer service representative is required to review the Call Log periodically to evaluate the recurring problems and similar complaints from the same customers. This form is prepared so that if the problem is detected, the relationship manager and the quality assurance manager can handle the situation. This article will focus on the importance of Call Log.

The Call Log will help analyze and know-how customers see your business. Keeping a record of your business, Call Logs will help you be able to tell if the customers are satisfied with your products and the service that you are providing to them. This way, you will be in a position to detect issues affecting your customers and correct them accordingly.

Benefits of Call Logging:

Keeping track of your company’s Call Log is also important in case you need to track employees’ conversations and prevent any fraud threats before they happen. Through the Call Log, you can know who your employee is talking to and what the conversation is about. It may sound like a breach of the employee’s privacy but it is very important for you to track their conversations as long as they use the company’s telephone lines. It might be a major threat to the welfare of the company.

Through looking at your company’s Call Log you are able to know the usage of the free telephone line and so you know if there is any need for you to add more minutes to the toll-free line so that you can accommodate all the customer calls. This will help you to continue serving and handling the customer’s needs without fail. It also helps your clients to be able to get help from you anytime they are in need of your services.

People usually refer Call Logging to as Call recording, but they are completely different things. Call logging refers to keeping all data related to calls and telecommunication for analysis and administrative decisions. If you practice effective Call Logging, you can get the following benefits as a direct reward.

Effective Cost Management:

You can manage your cost effectively as you have all the details as to how your staff has used this facility. Anyone can simply compare it with the productive outcomes of each department or individual as per your situation. This will also roll out any chances of misuse of such a facility, as your employees are well aware of the fact that it will be monitored. An estimate of 20% to 30% reduction in Call Expenses is there if you start monitoring your call logs.

Capacity Management:

By careful analysis, you can easily identify if your staff is using this form of marking effectively. Are they using it appropriately and it’s being overused? Moreover, you can see how many extensions you need to actually scale your business as per your goals & objectives. It helps as call patterns can easily direct you the ways to save your cost or increase productivity by increasing or decreasing capacity.

Performance Management:

It can also help you in performance management, as you can easily compare the performance of two or more phone extensions by means of their outcomes. You can review the individual performances of your call agents by answering the following simple questions.

  • How much time does an agent take to answer a call?
  • On average, how long did each call last?
  • How many times has a customer been put on hold by an agent?
  • How long was the hold time on average?
  • Total calls received vs. Call Answered and/or abandoned.

By reviewing the answers to the above simple questions, you can easily manage the performance of your department.

Increase Productivity:

With the help of your past call log data, you can prepare a detailed checklist of commonly asked questions and their answers. This information can help other employees or new Sales Agents to improve productivity with the passage of time. You can also manage working hours effectively by identifying the peak time usually you receive calls. In slow-moving time, you can reduce your staff to save on your cost and can add more agents during peak times to increase productivity.

Staff Training Requirements:

By analyzing your past call log, you can identify areas where your staff requires training. You can arrange training to improve their performance and hence increase their productivity. Offering correct and to the point, training can also save a lot of your company resources by means of cost as well as time to train.

Free Call Log Templates:

 

Here is the download link for this free Call Log Template in the MS Excel Format,

 

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Free Call Log Template 02

 

Download this free Call Log Template in the MS Excel Format,

 

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Free Call Log Template 03

 

Here is the download link for this Call Log Template,

 

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Free Call Log Template 04

Here is the download link for this free Call Log Template in the MS Word Format,

 

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Free Call Log Template 05

 

Download this free Call Log Template in the MS Word Format,

 

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Free Call Log Template 06

Here is the download link for this Call Log Template,

 

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Free Call Log Template 07

Here is the download link for this free Call Log Template in the MS Excel Format,

 

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Free Call Log Template 08

 

Download this free Call Log Template in the MS Excel Format,

 

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Free Call Log Template 09

Here is the download link for this Call Log Template,

 

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Free Call Log Template 10

Download this free Call Log Template in the MS Word Format,

 

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Customer Service Call Log Templates:

Looking at the customer service Call Log, you will be able to know if the important customer calls are routed well by your customer service representative. This way, there will be no important calls that go unanswered and you are able to keep your clients happy and improve your company’s performance. It is equally important to keep track of the calls to make sure that the service representative handles the customer call with respect and courtesy so the clients feel satisfied with the help.

Using Call Log Templates:

With an effective Call Log, you can assess your employee’s performance by looking at the missed calls. If an employee misses a customer’s calls within the working hours, then you might want to review their work habits. Missing a lot of customer calls can pose a major threat to your business; whenever the customers feel like they are not valued it becomes very hard for them to continue wanting to use your services. This will reduce the company’s profit margin or even result in bankruptcy.